Terms & Conditions

1. Introduction

Welcome to CEILAN. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website and placing an order, you agree to be bound by these Terms.

These Terms comply with Swedish consumer protection laws, including the Consumer Sales Act (Konsumentköplagen), the Distance Contracts Act (Distansavtalslagen), and EU regulations.

2. Definitions

• "We," "us," or "our" refers to CEILAN
• "You" or "Customer" refers to the person placing an order
• "Products" refers to the handcrafted goods offered for sale
• "Website" refers to www.ceilan.se and all associated pages
• "Order" refers to your purchase request

3. Account Registration

3.1 Account Creation

You may create an account to make purchases easier, but it is not required. When creating an account, you must:

• Provide accurate and complete information
• Be at least 18 years old
• Maintain the security of your password
• Notify us immediately of any unauthorized use

3.2 Guest Checkout

You may also purchase as a guest without creating an account. Guest checkout requires providing necessary shipping and contact information for order fulfillment.

4. Orders and Pricing

4.1 Order Placement

When you place an order:

• You make an offer to purchase the products
• We send an order confirmation email
• The contract is formed when we dispatch the products
• We reserve the right to refuse or cancel any order

4.2 Pricing

• All prices are in Swedish Kronor (SEK) and include VAT (moms) at 25%
• Prices are subject to change without notice
• The price charged is the price displayed at the time of order
• Shipping costs are added at checkout and shown before payment

4.3 Product Availability

Products are subject to availability. If a product becomes unavailable after your order, we will notify you and offer a refund or alternative product.

5. Payment

5.1 Payment Methods

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, American Express)
• Swish (Swedish mobile payment)
• Klarna (invoice and installment payments)

5.2 Payment Processing

• Payment is processed securely through Stripe
• Payment is charged when the order is confirmed
• We do not store your payment card details
• You must have authorization to use the payment method

5.3 Failed Payments

If payment fails, your order will not be processed. We will notify you and you may attempt payment again or use an alternative method.

6. Shipping and Delivery

6.1 Shipping Areas

We ship to addresses within Sweden and selected European countries. Shipping costs and delivery times vary by location.

6.2 Delivery Times

• Sweden: 2-5 business days
• EU Countries: 5-10 business days
• Delivery times are estimates and not guarantees
• You will receive tracking information when available

6.3 Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier.

6.4 Delivery Issues

If you do not receive your order within the estimated delivery time, please contact us at hello@ceilan.se. For damaged or incorrect items, see our Returns section.

7. Right of Withdrawal (Ångerrätt)

7.1 14-Day Right

Under Swedish and EU law, you have the right to withdraw from your purchase within 14 days without giving a reason. The withdrawal period expires 14 days after the day you (or a third party you designate) receive the products.

7.2 How to Exercise Your Right

To exercise your right of withdrawal, you must inform us:

• Email: hello@ceilan.se
• Phone: +46 707 407 368
• Mail: CEILAN, Benvägen 7, 72352 Västerås, Sweden

7.3 Return Conditions

• Products must be returned in original condition
• Products must be unused with tags attached
• Return shipping is at your expense
• We recommend insured and tracked shipping

7.4 Refunds

We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving the returned products. We may withhold the refund until we receive the products or you provide proof of return.

7.5 Exceptions

The right of withdrawal does not apply to custom-made or personalized products, or products that have been opened and used for hygiene reasons.

8. Warranty and Complaints (Reklamation)

8.1 Product Warranty

All products come with a 2-year warranty under Swedish consumer law. If a product is defective:

• Contact us within a reasonable time (preferably within 2 months)
• Provide proof of purchase and description of the defect
• We will repair, replace, reduce the price, or refund as appropriate

8.2 Handcrafted Nature

Our products are handcrafted by artisans. Minor variations in color, size, and appearance are natural characteristics and not considered defects.

9. Product Descriptions

We strive to provide accurate product descriptions and images. However:

• Colors may vary slightly due to screen settings
• Handcrafted items may have natural variations
• Measurements are approximate
• We reserve the right to correct errors in descriptions or pricing

10. Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by CEILAN or our content suppliers and is protected by Swedish and international copyright laws.

You may not reproduce, distribute, or use any content without our written permission.

11. Limitation of Liability

To the extent permitted by Swedish law:

• We are not liable for indirect or consequential damages
• Our total liability is limited to the purchase price of the product
• This does not affect your statutory rights as a consumer
• Nothing in these Terms excludes liability for death or personal injury

12. Force Majeure

We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including natural disasters, strikes, war, pandemics, or government actions.

13. Dispute Resolution

13.1 Customer Service

If you have a complaint, please contact our customer service first. We aim to resolve all issues amicably.

13.2 Consumer Disputes

If we cannot resolve your complaint, you may contact:

You can also use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr

13.3 Governing Law

These Terms are governed by Swedish law. Any disputes will be resolved in Swedish courts.

14. Privacy and Data Protection

Your personal data is processed in accordance with our Privacy Policy and applicable data protection laws (GDPR and Swedish Dataskyddslagen).

15. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the website after changes constitutes acceptance of the new Terms.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

For questions about these Terms or any aspect of your order, please contact us: